When will X product be back in stock?
Often it's hard to predict when something will be back in stock exactly. It greatly determined by stock levels of other parts from the same manufacturer. In the upper right hand corner of the site there is a link to Product Availability Estimations that has the most up-to-date estimations of when items will be back in stock.
Why did you stop selling Y product?
This could be for a number or reasons, sometimes the supplier just stopped making it other times it was just out of stock when the parts were ordered. In other cases I permanently or temporarily stop carrying parts that have any issues or are deemed inferior to similar parts from other brands.
Can you do custom IR-hop/R-hop/ER-hop installs? (IE sizes and types not in stock)
The simple answer is no, at the moment I only sell AEG type barrels and their lengths are determined by what is available from the supplier on order. If you looking for a custom install please contact Skag187 (@gmail.com) of High Pressure Airsoft, he is currently the only HS-Armory certified installer.
Can you recommend what parts I should put in my gun?
Generally no, even very experienced techs will be reluctant or refuse to just give you a list of parts to throw in and achieve your goal. Each gun is different and each combination of parts needs to be matched to operate together. Here are just some suggestions if you are new to upgrading airsoft guns and want a place to start.
How much will it cost to ship Z part to X location?
You can add the item to your cart and without signing in or making any account the first checkout page can give you a shipping estimate. For international shipping please see the Shipping & Returns section for more details.
Can I pay with a credit card instead of Paypal?
Yes, during checkout the payment option will say Paypal or any major credit card. Credit card payments are handled on the Paypal site via paypal.
Will X part fit in Y replica?
If there are any fitment problems I'm aware of I always make a note in the products description about it.
Do you offer any wholesale discounts?
Not at this time, as it stands most of my prices are equivalent to or lower than many “wholesale” sites so I can't really offer any additional discounts.
I emailed you but haven't gotten a response yet, what gives?
The main reason for making this FAQ was actually to reduce the number of emails I receive. I don't have have a department of people to answer them so I often have difficulty getting through them all. If it's something important and you didn't get a response please email me again.
Will you ever be getting any barrels with IR-hops installed.
No, for the simple reason as it's not a service HS5 offers.
How can I track my package?
The website only offers shipment status so "processing and shipping" means it's in the process of being shipped and "Shipped" means it's been shipped. Once the package has been shipped you'll receive an email with the tracking information included.
Why was my order shipped with weird packing material inside?
All internal packing material is recycled, most of the time this is shipping label backings and packaging things come to me in. Generally my goal is to keep the product safe and keep it cheap so I can continue my $0 packing and handling cost for domestic shipments. The price you see is what USPS generates. My goods damaged during shipping rate is just about zero (maybe 5 total damaged items) and I can't really do anything when USPS turns the box into confetti.